At Haseena Travels, protecting your privacy and personal information is important to us. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your information when you use our website or services.

1. Information We Collect

We may collect the following categories of information from you:

• Personal Information: name, phone number, email address and other contact details you provide when making a booking or inquiry.
• Travel Details: pickup/drop-off locations, travel dates, passenger counts and preferences.
• Payment Information: payment details processed by our secure third‑party payment gateway (we do not store full card data on our servers).
• Technical Data: IP address, browser type, device information and other analytics data collected to improve website performance.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To process and confirm bookings and travel reservations.
• To communicate booking details, service updates and support-related messages.
• To improve our website, products and customer experience.
• To comply with legal obligations and to protect our rights when required.

We do not sell or rent your personal information to third parties for marketing purposes.

3. Data Protection & Security

We implement appropriate administrative, technical and physical safeguards to protect personal information from unauthorised access, disclosure, alteration or destruction. Access to personal data is restricted to authorized personnel who require it to perform their job duties.

4. Cookies & Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience, remember preferences and analyse site usage. You can control cookies through your browser settings, but disabling cookies may affect site functionality.

5. Third-Party Links

Our site may contain links to third-party websites and booking platforms. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing personal information.

6. Your Rights

You have certain rights regarding your personal information, subject to applicable law. These may include the right to:

• Access and obtain a copy of the personal data we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information, where applicable.
• Withdraw consent for processing where processing is based on consent.

To exercise any of these rights, please contact us using the details in the Contact Us section below.

7. Children

Our services are not intended for children under the age of 18. We do not knowingly collect personal information from minors. If you believe we have collected information about a child, please contact us and we will take steps to remove the information.

8. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on this page with an updated effective date.

9. Contact Us